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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
TechRepublic
It assesses the state of customer service issues specifically, what the support industry does and how well it does it. (Is this item miscategorized? ...
Seven Tips for Profiting from Lean Times with CRMTechRepublic
all 81 news articles »
Roseville Press Tribune
Examiner.com
s controversial Smart Meters high marks for accuracy Thursday, but pointed the finger at the company's customer service representatives for not responding ...
Analysis Confirms Accuracy Of Meters But Questions PG&E Customer ServiceRenew Grid
= Review Finds PG&E Meters Work, But Customer Service ShoddyTrading Markets (press release)
Study faults PG&E's customer service, not SmartMetersBakersfield Californian
Marin Independent-Journal -Advertiser Talk -San Jose Mercury News
all 165 news articles »
TechRepublic
How to Improve Customer Service Oracle Discover how a good customer relationship management tool can not only please customers, but save your company both ...
and more »
The Atlantic (blog)
Below the fold is an actual letter I wrote to the customer service people at Verizon Wireless. Once upon a summer job I answered phones at Mazda Motors of ...
Best Customer Service Reps Bend the Rules.Tapped (blog)
all 2 news articles »
Trading Markets (press release)
Vigil, who collecting unemployment benefits, said he made seven calls to the Wells Fargo automated customer service line Tuesday morning to find out if his ...
and more »
Richmond Times Dispatch
By 9:30 am Saturday, the Broad Street customer service center, home of the Department of Motor Vehicles's headquarters, was beginning to fill with customers ...
Va DMV works through the holidayWTKR Your NewsChannel 3
all 9 news articles »
The Business Insider
The Business Insider
Everyone knows that the contemporary customer is mad as hell, too—fed up with inept service, indifferent employees, and customer-service departments that ...
3 Unthinkable Things the Recession Has CausedTIME (blog)
all 3 news articles »
PR Newswire (press release)
A staunch dedication to customer service and project management expertise has earned PNT many referrals and contributed to low customer attrition. ...
SaveOnResorts.com Ranks No. 289 on the 2010 Inc. 500 With Three-Year Sales ...PR Newswire (press release)
all 39 news articles »
MarketWatch (press release)
"IHG is committed to meaningful and lasting customer relationships through outstanding customer service, relevant communications, and memorable customer ...
and more »
msnbc.com
VentureBeat
... Newmark said that Jim Buckmaster, chief executive, has been running the site for the last 10 years and that his role is as a customer service rep. ...
Did Craigslist Censor Its Adult SectionEverything PR
all 769 news articles »
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CRM For Beginners ? Customer Relationship Management Basics
In order to maintain a successful business, the business must... Read More
More Customers - Watch those Little Things
Two situations, two perfectly acceptable experiences, but in one case,... Read More
Dont Be Afraid To Give Problem Customers The Boot
Q: In a recent column you made the point that... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
The Reality of Customer Service in America and Best Efforts in Franchising, We Can Do Better
Yesterday I went to buy a sandwich at a franchised... Read More
Top 10 customer service tips
1. Hire people who have a service attitude. Some people... Read More
Accountability
The Call Center world is an intense pressure-driven environment continually... Read More
E-Business?s Best Friend: eCRM
From Ebay to the smallest home-operated start-up, e-businesses of all... Read More
Whatever Happened To Customer Service?
Do you remember the last time you went into a... Read More
A New Way To Handle Complaints, Or Is It?
What a lot of money we have been wasting on... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Automating Your Customer Support
My regular readers will know that one of the things... Read More
Outsourcing: The Unspoken Costs
Outsourcing seems to be the new-new thing and approximately 50%... Read More
Customer Service - A Sweet Essence
First let us specifically define customer service. It is the... Read More
How to Keep Customers
Who was it that said - "The customer is always... Read More
Boomerang Customers- What You Might NOT Think Brings Them Back!
With all of the calendars and PDA's and lists I... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
Customer Service Is More Than Just Being Nice To People
Many organizations tackle to the issue of customer service by... Read More
Writing The Book On Great Customer Service
Q: One of the big chain bookstores recently opened up... Read More
4 Tips Toward Overcoming Bad Customer Service
Customer service is the pits, you say. You are not... Read More
Why Cant Microsoft Make Soft Packaging?
Why is it that Microsoft wants you to buy its... Read More
Committed To Your Customer? Prove It When They Complain!
Businesses like to brag in their advertising about quality of... Read More
Find Out Where Your Firm Stands in Today?s Customer
Looking For Ways to Improve Sales and Customer Relationships?Find Out... Read More
Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job?
Do many of us realize that we are working an... Read More
6 Reasons Why Complaining Customers are Golden
With Some Tips on How to RespondTt has probably happened... Read More
4 Myths about Customer Value
The purpose of business is to create and retain a... Read More
Customer Service: Everyone is Fighting Their Own Personal Battles
Relationships... Money... Health..The Past...Failure..Mental and Spiritual Battles..Time Constraints...Professional pressures..At any... Read More
The Art of Giving Great Service
Sales is tough to get right, and depends on retaining... Read More
The death of customer servie
The other day a reporter call to interview me on... Read More
Customer Conversion Mistakes That Will Cost You
The following are common mistakes that Sales Managers and Owners... Read More
Client Service as a Competitive Advantage
As someone who has been heavily involved facilitating strategic planning... Read More
Customer Service - How Good Are YOU?
At 8.30 am a wealthy client (on his way to... Read More
How to Walk the Floor and Talk to Customers
This may seem a strange topic to introduce. Yet, it... Read More
Moments That Matter
Many years ago, I was a first year apprentice assigned... Read More
The Dissatisfied Customer
We, as small business people, naturally dislike complaints from our... Read More
What Every Employee Should Know About Putting Positive Phrases Into Customer Service
If you were a customer on the telephone with a... Read More
Modern Call Center Solutions - Keeping in Touch is the Key
Call center solutions solve a range of age-old problems. As... Read More
Develop Loyal Customers for a Lifetime ? part 2 (11 ? 20)
Traditional marketing strategies encourage business owners to continually grow their... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
At Your Service: The Ten Commandments of Great Customer Service!
Customer service is an integral part of our job and... Read More
What Every Manager Should Know About How to Win the Loyalty of Customers
Dr. Michael LeBoeuf, in his cassette album entitled, Win Customers... Read More
Call Center Software - Your Tool of Choice in Customer Relations
The call center represents your first line of communication with... Read More
Service Equals Performance Equals Service
Service can be described as a "performance" of some kind... Read More
It Is All About Customer Service!
In this day of terrible customer service, it should come... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Basic Levels of Consumer Integrity that Presently Permeates Society
Reality is not always pretty. But here is a tad... Read More
Profit from a Customer Service Recovery Program
A client recently said to me: "Most days things seem... Read More
Customers - Hold Onto the Ones Youve Got
You probably spend a great deal of your time looking... Read More
One Critical Question to Ask Yourself Every Day
What happened to the old saying, the customer is always... Read More